Privacy Policy

1. Introduction

Welcome to ZF AC COOL. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you including:

• Identity Data: Name, username, or similar identifier
• Contact Data: Address, email address, telephone numbers
• Service Data: Details about AC repairs, service history, and complaints
• Technical Data: IP address, browser type, device information
• Usage Data: Information about how you use our website

3. How We Collect Your Data

We collect data through:

• Direct interactions: When you fill forms on our website (complaint, partner registration, service booking)
• Phone calls: When you call our support number
• WhatsApp messages: When you contact us via WhatsApp
• Email communications: When you email us
• Automated technologies: Cookies and analytics tools

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide AC repair and service support
• To process complaints and resolve issues
• To evaluate partner technician applications
• To communicate with you about your service requests
• To improve our services and customer experience
• To comply with legal obligations

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service Providers: Third-party vendors who help us operate our business (email services, analytics)
• Technician Partners: Assigned technicians who need your information to provide service
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed. We limit access to your personal data to employees, agents, contractors, and technicians who need to know that data to provide service to you.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Customer complaint data is typically retained for 3 years.

8. Your Legal Rights

Under certain circumstances, you have the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request data portability

9. Cookies Policy

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes we make will be posted on this page with an updated revision date. Please check back frequently to see any updates or changes.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: